At Nanidi Dresses Shop, we’re committed to making your shopping experience seamless from checkout to delivery. Our contemporary womenswear collection, featuring elegant black dresses, chic crop tops, and stylish denim, deserves an equally stylish service.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Please note: We currently ship worldwide except to certain Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

We want you to love every Nanidi piece as much as we do. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase is required

Hygiene Notice: Due to hygiene reasons, we cannot accept returns or exchanges on white dresses and white tops unless they arrive damaged or defective. These items must be returned in their original packaging with the hygiene seal intact.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked as “Final Sale” on the product page
  • Personalized or custom-made items
  • Items purchased with a promotional discount of 30% or more

How to Return an Item

Follow these simple steps:

  1. Contact us at [email protected] within 15 days of receiving your order using our Return Request Template below
  2. Wait for approval – Our team will review your request and email you a Return Authorization Number (RAN) and instructions within 2 business days
  3. Package your return – Securely pack the item(s) in their original packaging with the RAN clearly visible
  4. Ship your return to:
    Nanidi Dresses Shop Returns
    88 Leyburn Rd
    Ripon, GB CH2A 8WX
  5. Wait for processing – We’ll inspect your return and process your refund or exchange within 5 business days of receipt

Return Shipping: Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable shipping service.

Return Request Template

To expedite your return, please include this information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Nanidi Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for return/exchange:
  • Preferred resolution: [Refund/Exchange for (specify item if exchanging)]
  • Attached: Photos of the item (if applicable)

Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

  • Refund method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after we receive your return
  • Bank processing: Additional 3-5 business days may be required for the refund to appear in your account
  • Original shipping costs: Non-refundable unless the return is due to our error

Exchange Information

  • We’ll ship your replacement once the original item is received and inspected
  • For higher-value exchanges: You’ll be charged the difference
  • For lower-value exchanges: We’ll refund the difference
  • Shipping costs for exchanges are covered by the customer unless due to our error

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and replacement or refund
  • Please don’t attempt to wash or wear damaged items

For any questions about our Shipping & Returns policy, our customer service team is always happy to help at [email protected].