At Nanidi Dresses Shop, we want you to be completely satisfied with your purchase of our contemporary womenswear, from elegant black dresses to chic crop tops. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items, provided they meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase is required
  • Final sale items (see below) cannot be returned or exchanged

Please note: Due to hygiene reasons, we cannot accept returns or exchanges on white dresses and white tops unless they arrive damaged or defective. These items must be returned in their original packaging with the hygiene seal intact.

How to Return an Item

Follow these simple steps to return or exchange your Nanidi purchase:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and email you a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in their original packaging with the RAN clearly visible on the outside of the package.
  4. Ship your return – Send the package to our returns center at:

    Nanidi Dresses Shop Returns
    88 Leyburn Rd
    Ripon, GB CH2A 8WX

    We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the item is faulty.
  5. Wait for processing – Once received, we’ll inspect your return and process your refund or exchange within 5 business days.

Return Request Template

To expedite your return process, please include the following information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nanidi Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size/Color: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify item if exchanging)] – Attached: Photos of the item (if applicable) Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved and processed:

  • Refund method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after we receive your return
  • Bank processing: Additional 3-5 business days may be required for the refund to appear in your account
  • Original shipping costs: Non-refundable unless the return is due to our error

Exchanges

For exchanges:

  • We’ll ship your replacement item once the original item is received and inspected
  • If the replacement item is of higher value, you’ll be charged the difference
  • If the replacement item is of lower value, we’ll refund the difference
  • Shipping costs for exchanges are covered by the customer unless the exchange is due to our error

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked as “Final Sale” on the product page
  • Personalized or custom-made items
  • Items purchased with a promotional discount of 30% or more

Damaged or Defective Items

If your Nanidi item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and replacement or refund
  • Please do not attempt to wash or wear damaged items

For any questions about our returns policy, don’t hesitate to contact our customer service team who will be happy to assist you.