Welcome to Nanidi Dresses Shop’s FAQ section. We’ve compiled answers to the most common questions about our effortlessly elegant collections and seamless global delivery service.

About Our Products

What styles of clothing does Nanidi Dresses Shop specialise in?
We specialise in contemporary women’s fashion with a focus on versatile wardrobe essentials. Our collections include elegant black dresses, stylish crop tops, premium denim, sophisticated white dresses, and chic white tops – all designed for the modern, fashion-forward woman.
What makes Nanidi dresses different from other online retailers?
Each Nanidi piece is carefully curated to combine affordable luxury with timeless elegance. Our dresses and tops are hand-checked at our UK facility and packaged in signature tissue paper to create a luxury unboxing experience. We focus on versatile pieces that can be mixed and matched to create multiple stylish outfits.
Do you offer plus sizes or petite options?
Currently, we focus on standard sizing that flatters most body types. Our black and white dresses are particularly designed with versatile silhouettes that suit various figures. We’re constantly evaluating our sizing options based on customer feedback.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are processed securely through our certified payment gateway and are never stored on our servers.
How can I get free shipping?
Enjoy free standard shipping via EMS on all orders over £50. Pro tip: Combine multiple versatile pieces from our black dress collection with trend pieces like cropped tops to unlock free shipping while expanding your mix-and-match wardrobe.

Shipping & Delivery

Where do you ship to?
We ship worldwide to empower women across the globe with affordable luxury, excluding some Asian and remote areas. Whether you’re in London, New York or Sydney, our trend-conscious collections can be at your doorstep in just days.
What are my delivery options?
We offer two delivery options:

✈️ Standard Shipping (£12.95): Delivered by DHL or FedEx within 10-15 business days after leaving our UK warehouse (processing time: 1-2 business days).

🎁 Free Standard Shipping: Available on orders over £50 via EMS, delivered within 15-25 business days after processing.
How long does processing take before my order ships?
All orders are processed within 1-2 business days at our UK facility (88 Leyburn Rd, Ripon), where each item is hand-checked and carefully packaged in our signature tissue paper.
Can I track my order?
Yes! We provide seamless tracking with updates every step of the way. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We want you to be completely confident in your purchase. If any item doesn’t meet your expectations, you may return it within 15 days of delivery. Please note that return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Where is Nanidi Dresses Shop based?
We’re proudly based in the UK at 88 Leyburn Rd, Ripon, GB CH2A 8WX, where all our orders are carefully processed and shipped from.

Still have questions? Don’t hesitate to reach out to our customer service team who will be delighted to assist you in your fashion journey with Nanidi Dresses Shop.